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Contact Us.

We'd Love to Hear from You

Contact Us For Any Questions.

At HerbVine, we believe in transparency, quality, and customer satisfaction. Your trust matters to us, and we’re always here to support your hair care journey with natural, herbal solutions.

Email Address

support@herbvine.pk

Phone Number

+92 349 0669394

Office Address

Islamabad, Pakistan

GET IN TOUCH

We’re here to help you with all your hair care needs. Whether you have a question about our herbal products, need assistance with your order, or simply want to learn more about HerbVine, feel free to reach out to us.

Question & Answer.

We aim to respond to all inquiries within 24–48 hours during business days.
Will I see the same product as I see in the picture?

Absolutely! we assure you that you will receive the same item you've seen in the picture. We're committed to delivering the same brand name, color, and top-notch quality. In the rare event of any changes, we'll promptly reach out to you for your consent via email, message, or call. Your satisfaction is our top priority!

Where can I view my sales receipt?

We've made it convenient for our valued customers to access their sales receipts. Simply log in to your account after registration and navigate to the 'My Account' section. Here, you'll find a detailed record of your purchases, including sales receipts for easy reference. If you have any questions or need further assistance regarding your sales receipts, please don't hesitate to contact our friendly customer support team. We're here to ensure your shopping experience with us is seamless and hassle-free!"

How can I return an item?

Ensuring your satisfaction is our utmost priority and we understand that sometimes returns are necessary. Here's a detailed overview of our return policy:

  1. Contact Us Promptly: If you're unsatisfied with your purchase, please reach out to us immediately after receiving the item. Provide us with pictures and a brief description of the issue.
  2. Approval Process: Once we receive your request, our dedicated team will promptly review your case. Upon approval, we'll guide you through the next steps.
  3. Return Procedure: After approval, you can send the item back to us at the address provided. We recommend using a trackable shipping method for your peace of mind.
  4. Refund or Replacement: Depending on your preference, you'll have the option to receive a full refund or a replacement item. We aim to process refunds promptly upon receiving the returned item.
  5. Customer Support: Throughout the process, our customer support team is here to assist you. Whether you have questions about the return procedure or need further assistance, don't hesitate to contact us.

We're committed to ensuring that your shopping experience with us is positive and hassle-free. Your satisfaction is our top priority, and we'll do everything we can to make it right.